Comments on Life with little boys (and a baby girl!): Apple has Fabulous customer service!!! (Assuming,...

Hi. I just found your site off Sadie's :o(. I woul...

2009-06-29T05:46:25.102-05:00

Hi. I just found your site off Sadie's :o(. I wouldn't give up yet. Go higher up the ladder at both Apple and AT&T. Check around with other companies and let them know what else is available to you out there and where you might take your business. Did you have insurance on it? I have learned the hard way - washing one in the washer and putting another in a cup of water that I thought was empty - LOL. I hope you get it resolved to your satisfaction, and I look forward to learning more about your family. Congrats on Audrey, btw. I was 9.5 myself. None of mine were below 9. My biggest was 10. :o)

JD

Hi there. I dropped over from your sig on TwinStu...

2009-04-24T09:20:00.000-05:00

Hi there. I dropped over from your sig on TwinStuff.

Apple's customer care seems to be better if it's a defect with the phone, and not an accident. HOWEVER, in the meantime until you sort out what you're going to do, you can go to Target or wherever and just get a GoPhone for $20, with a SIM card in it. Pop yours and switch it into the GoPhone. You'll obviously be paying the outrageous iPhone line costs for what is a really really basic phone, but it'll work as a stop gap until you can schmooze Apple into replacing your phone. It'll also be YOUR phone number and all that jazz.

My husband's first gen "broke" when an area of the screen stopped responding to touch. The first place we called basically gave us the big ol' "So Sorry" line like you got, but we actually went into a different store, made ourselves out to be loyal Mac customers (fairly, we are... two laptops, he WORKS on one, etc.) and generally really sad, and they just swapped it. Apparently they also like it if you happen to have all the original packaging. So box it up, tell them how much you babied it, and emphasize the *defect* that such a phone would *shatter* after a teeny little bump!

Grrrr. I wonder if you'd have better luck calling...

2009-04-18T20:54:00.000-05:00

Grrrr. I wonder if you'd have better luck calling the company - probably not. I also like to buy high end stuff when I can, because it lasts forever and SHOULD come with great customer service.

Yay for William Sonoma? I don't know what else to tell you. That's beyond annoying.

i would copy that post and send it over to custome...

2009-04-17T12:58:00.000-05:00

i would copy that post and send it over to customer service at apple. that type of service stinks!!!

Lame! Did you buy it with an AMEX? Sometimes the...

2009-04-17T12:31:00.000-05:00

Lame! Did you buy it with an AMEX? Sometimes they're helpful.

I am so sorry about your phone! I can't believe th...

2009-04-17T12:09:00.000-05:00

I am so sorry about your phone! I can't believe they wouldn't replace it or give you a really good deal on another one!!

Oh, that IS frusterating. You should hear Nate's ...

2009-04-17T10:55:00.000-05:00

Oh, that IS frusterating. You should hear Nate's story about making an appointment with the Apple Store "genius."

This story is a sad one. I feel for you. I think ...

2009-04-17T07:55:00.000-05:00

This story is a sad one.

I feel for you. I think AT&T has great customer service... as long as you never need them.

Also Direct TV... however after 9 years of being a [valued] customer when I was not getting the service I thought I deserved... telling them I was going to cancel my service got their attention and the exact service I asked for in the beginning. Should we really have to make threats to get the service that should come naturally?
Go figure.

ToOdLeS.ShEiLa